Our Commitment to You

At VINE LUXURY HAIR EXTENSIONS, our mission is to deliver premium-quality products and exceptional customer service. If you’re not fully satisfied with your purchase, our exchange policy is designed to assist you.

Exchange Eligibility

Product Condition:
Hair extensions must be in their original, unused, and unaltered state. We are unable to accept exchanges for items that have been worn, washed, cut, colored, or otherwise modified.

Packaging:
Items must be returned in their original packaging, with all tags and security seals in tact.

Timeframe:
Exchange requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be accepted.

How to Request an Exchange

1. Submit a Request:
   SEND AN EMAIL to the VINE LUXURY HAIR EXTENSION customer service team within 7 days of receiving your order. Be sure to include your order number, the item(s) you wish to exchange, and your reason for the request.
   
2. Get Approval:
   Once your request is reviewed and approved, you’ll receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
   
3. Return Shipping:
   Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as VINE LUXURY HAIR EXTENSIONS is not liable for lost or damaged returns.
   
4. Inspection & Processing:
   Returned items will be inspected to ensure they meet the eligibility criteria. This process may take up to 30 business days.

Exchange Options

After approval, you can choose to:

• Exchange for the same product (of less or equal value) in a different length, color, or texture (subject to availability), or
• Receive a store credit equal to the value of the returned item(s), which can be applied to a future purchase.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or clearance merchandise
• Custom or special orders
• Opened or used products

Additional Information

• Exchanges may be denied if returned items do not meet our eligibility requirements.
• Any price difference will be charged or credited accordingly.
• If your requested exchange item is out of stock, we will offer alternative options.

Need Help?

For questions about our exchange policy, please EMAIL OUR CUSTOMER SERVICE TEAM.

Thank you for choosing VINE LUXURY HAIR EXTENSIONS. It is our pleasure to help!